GENERAL

 

1. What is Adventure Sitters?

Adventure Sitters is a childcare and babysitting service based in the Vail Valley. We provide safe, caring, and reliable support for families who want trusted help with their children during their time in Vail.

 

2. What services do you offer?

We offer:

     •           Childcare / Babysitting in private homes, vacation stays, and hotel rooms

     •           Full-time & regular support for local families

     •           Event childcare & kids programs for private groups, weddings, and hotels

 

3. Which areas do you serve?

We serve families across the Vail Valley, including Vail and nearby communities.

 

4. What ages do you care for?

We care for children of all ages, from babies to pre-teens.

 

5. Do you come to homes, rentals, and hotels?

Yes. We provide childcare in:

     •           Private homes

     •           Vacation rentals and condos

     •           Hotels and resorts

We come to you in the Vail Valley.

 

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SAFETY & TEAM

 

6. Are your care specialists CPR certified?

Yes. Our team is trained in CPR and First Aid, so your children are always in safe hands.

 

7. Are your care specialists background checked?

Yes. We carefully screen every care specialist through background checks conducted by our agency, so families can feel confident about who is in their home.

 

8. Are your specialists experienced and educated?

Yes. Our specialists have real experience working with children and the education needed to support them in a safe and positive way. They bring a calm, steady approach that helps kids feel comfortable from the start.

 

9. Will I always have the same sitter?

For full-time or regular support, we aim to keep the same specialist with your family whenever possible. For occasional or on-demand bookings, assignments may vary based on availability, but our standards remain the same.

 

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RATES & HOURS

 

10. What are your rates?

     •           $40 per hour for the first child

     •           +$2 per hour per additional child

     •           Minimum of 4 hours per booking

 

*All rates are in USD.

 

11. How do holiday and peak rates work?

On designated holidays and peak dates, our rates are 2× the standard hourly rate.

These dates and rates will always be clearly shown in your quote and confirmation email before you approve payment.

 

12. What is your minimum booking time?

Our minimum is 4 hours per booking.

 

13. How many children can one care specialist look after?

     •           One care specialist can look after up to 3 children.

     •           For 4 or more children, a second care specialist is required.

     •           For larger groups, we will confirm the appropriate staffing based on ages, needs, and activities.

 

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BOOKING PROCESS

 

14. How do I make a booking?

You can submit a request through our Book Now form.

We review your details, check availability, and then send you a confirmation email with your booking summary, rates, and payment link.

 

15. Is my booking confirmed as soon as I submit the form?

No. Submitting the form is a request.

A booking is confirmed only when:

        1.      We have confirmed availability and sent you your booking summary and payment link, and

        2.      You have completed the payment and agreed to the card-on-file / hold authorization.

 

16. How far in advance should I book?

As early as possible, especially for holidays and peak dates.

We will always do our best to accommodate last-minute requests, but availability cannot be guaranteed.

 

17. Can I make a last-minute booking?

Yes, if availability allows. Last-minute requests are handled case by case. We recommend contacting us as soon as you know your plans.

 

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PAYMENTS & CARD ON FILE

 

18. How do I pay?

All payments are made through a secure online payment link sent in your confirmation email. We accept major credit and debit cards.

 

19. Why do you need my card on file?

We keep a card on file to:

     •           Secure your booking

     •           Place a temporary hold for the estimated total

     •           Charge any approved changes, like extra hours or an added child during the booking

 

This allows us to manage your booking smoothly and apply any approved changes in a single, secure transaction.

 

20. What is a hold / pre-authorization?

A hold (or pre-authorization) is a temporary reservation of funds on your card for the estimated amount of your booking.

It is not a double charge. Once the service is completed, we finalize the payment with the actual total.

 

21. When is my card charged?

     •           A hold may be placed when you confirm your booking.

     •           After the service, the final amount (including any approved extra hours or changes) is charged to your card, and the hold is adjusted or released.

 

22. Can I pay in cash or directly to the sitter?

No. All payments are handled through the agency. This keeps records clear and protects both families and our team.

If you’d like to leave a tip for your care specialist, you’re welcome to give it in cash or ask us to add it to your card payment.

 

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CHANGES, EXTENSIONS & CANCELLATIONS

 

23. Can I change the time or date of my booking?

Yes, as long as we have availability.

Please contact us as early as possible if you need to adjust times, dates, or number of children. Changes may affect the total cost.

 

24. What if we decide to stay out longer and need extra time?

If the sitter is available to stay longer and you approve the extra time:

     •           The additional hours will be billed at your current rate.

     •           The card on file will be charged for the final total after the service.

 

25. What is your cancellation policy?

As a general guide:

     •           More than 48 hours before the booking: no cancellation fee.

     •           48 to 24 hours before the booking: a fee equal to 2 hours at your standard rate will be charged.

     •           Less than 24 hours before the booking or same-day cancellation: up to the full estimated booking amount may be charged.

 

26. What if my child gets sick?

If your child has a fever, vomiting, or a contagious illness, we may not be able to provide care for safety reasons.

Please contact us as soon as you notice symptoms so we can discuss the situation.

 

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DURING THE BOOKING

 

27. What can the care specialist help with?

Specialists can help with:

     •           Play time and activities

     •           Homework support (when appropriate)

     •           Simple meals and snacks for the children

     •           Basic tidying related to the children’s activities

     •           Bedtime routines

 

28. Do you provide transportation for children?

Transportation is not automatically included and must be discussed and approved in advance.

For safety and insurance reasons, not all specialists may drive with children. Please mention this in your request if needed.

 

29. Do you bring toys or activities?

Our care specialists always bring simple ideas for play, drawing, and games, and we provide basic supplies like markers and crayons.

 

If you’d like to add something extra, you can request:

                  •                Cookie decorating kit – $50

                  •                Gingerbread house decorating – $80

                  •                Art and craft tote bag – $40

 

All options include materials and creative ideas to keep children engaged and happy.30. Can I request the same sitter again?

Yes, you can always tell us if you’d like to request a particular specialist. We can’t always guarantee availability, but we do our best to keep consistency for families.

 

31. What if there’s a problem during the booking?

If anything doesn’t feel right or you have concerns, please contact us immediately. We take feedback seriously and will work with you to resolve any issues as quickly and fairly as possible.